A Color that’s Worth $80,000,000

A reader asked what shade of green I specified for the bank in the previous blog post. Before I answer that, here’s a story about a multi-million dollar color:

The right shade of blue can be worth $80 million – at least that’s what they say about Bing’s blue link color. Microsoft’s research team found that blue engaged people the most and they tested various shades of blue in user groups. First, they determined that their previous shade of blue (a paler hue) lacked confidence. Finally, they wound up with a shade of blue quite similar to the one used by Google. Based on user feedback, the team estimated the best blue color could generate $80 million to $90 million in ad sales.

By the way, you’ve probably been a guinea pig for Google’s analysis of the click-through rate of different link colors. Gmail’s users were randomly tested with 40 different link colors, ranging from “blue-with-greenish” to “blue-with-blue-ish.” Google discovered that blue-ish links encouraged more clicking than greenish. (Have you noticed that Gmail uses a slightly different shade of blue for its links than the main Google search page?)

My take on this is that HTML links were originally a similar shade of blue – a strong vivid blue with great contrast on a white background. Perhaps we're just hard-wired to click on blue. Is there really such a difference between #0044CC and #2200CC as to have a noticeable effect? What do you think? Also, aside from those blues, which color would make you click more?

This raises a provocative design question: Should the best color for links be a pure design decision made by someone with strong expertise in design, psychology, and human-computer interaction or should it be determined by an (unintentional) vote among users?

Back to the question about the specific shade of green for that bank: It was not a stodgy green, not a stereotypical banker’s green, NOT that overused green that is used for every eco call to action, and not pure RGB green #00FF00. It was a very special green that can’t be revealed due to confidentiality clauses for this project. However, it is worth noting that the logo design included a small color accent and that the new green created the right harmonious relationships. Always remember that colors never exist in isolation. It may be as simple as blue text on a white background, or pure green next to yellow on a dark green background.

In conclusion, do you think that green can be worth as much as that the blue link color? Consider the phenomenal success Heinz EZ Squirt Blastin' Green ketchup. More than 10 million bottles were sold in the first seven months following its introduction. The result: $23 million in sales - the highest sales increase in the brand's history.

But what about a specific shade of green? What if you could trademark “your green” and prevent others from using it? Would that be worth more than a billion dollars? Here’s an answer: BP, one of the world's largest energy companies, was denied a trademark for green. Here's why: Link

Working with Color: Bailouts and Branding

I love interviews with the press because there’s always one challenging question that requires a good answer. Last week, the interviewer asked, “How do you get your color consultation projects?” I replied that half the time, there’s a color disaster underway and someone contacts me. Typically, “the boss” has chosen his or her favorite color for the logo (or the product, packaging, etc.) and a member of the staff senses that there is something terribly wrong with the choice.

One of my recent projects is a perfect example of these color bailouts: In this case, the CEO had chosen purple for the bank’s new logo and all collateral material. The V-P questioned whether purple was appropriate and provided a list of the attributes that the logo color should communicate: simplicity, ease of access, multiple access points, state of the art technology, and ecological awareness. As for demographics, the customers ranged from GenY to Baby Boomers in the mid-west, (U.S.). Yes, she was right about her color intuition. Although purple does align itself with high technology, it would fail to address all the other critical criteria for a bank. My ten-page documentation presented an objective analysis of purple and a specification for the best color. (By the way, the nice part of this business is knowing that you can mediate a dispute with rational information – and you always gain some insights about the mysterious and compelling world of personal color preferences.)

Another situation unfolds when the color selection has been placed in the hands of the pigment or paint chemists and someone in another department raises a red flag. For example, it wasn’t very long ago that the colors for pills came out of the lab – and these colors typically had no logical connection to color communication and the consumer. Consider this: The "Golden Rule" in pharmaceuticals is to select colors that represent the cure, not the malady. Picture a grey anti-depressant tablet - and then think about what color should be avoided for a sleeping pill. (See Taking the Colors of Medications Seriously)

As for the rest of my color projects, I’m usually involved before a product is rolled out and long before there’s a problem. In recent years, golf carts, computer hardware, medications, garbage cans, and even toilet plungers have been part of the mix. However, just when it seemed that most of my focus was on branding and marketing, an architectural project arrived and I wound up analyzing paint scrapings under a microscope and specifying paint colors for a historical restoration.

The only thing that challenges me about this work is that I have to shut down my personal passions for colors and stick to objective criteria. I’ll admit that yellow has always been my favorite color and that other colors drift into my personal kaleidoscope – colors like tomato red and tender shades of teal. But this is my personal agenda and I’d never apply it to the real world of color consultation.

When is a color racially offensive?

The recent controversy surrounding the aboriginal costumes worn by Russian ice dancers Domnina and Shabalin raises questions of cultural theft, authenticity of the steps, and appropriate costumes. Some Australian aboriginal leaders have claimed that the pair’s brown-toned costumes adorned with leaves and white aboriginal-style markings were offensive and far from authentic. On the other hand, the Russian duo’s coach explained that the term "aboriginal" translates from Latin language and means "from the beginning" and that they tried to represent a picture of the time when aboriginal people were in the world - with no reference to any country or custom. Nevertheless, in spite of changing the hue of their original costumes from a dark brown (intended to make their skins look darker) to a paler shade, which better matched the Russians' natural skin tone, the controversy still rages.

This inspires me to write about the topic of "color racism" – something that I’ve been pondering ever since reading that the word "negro" is used on the 2010 U.S. Census. From a historical perspective and my experiences living in the South, it’s an obsolete and offensive word that many African Americans associate with segregation and a regrettable chapter of American history. My outrage mellowed a little after learning that the census box includes all 3 racial identifiers – black, African American, negro - all placed next to each other and next to the same check box. Census officials explained that some older African Americans identify themselves that way and they're trying to be inclusive. If I take their word for it, I’d have to put this to rest. In this case, how you define yourself is subjective.

An interesting contrast is the color term "flesh" when it’s used as a synonym for a light color. Crayola got the message back in 1962 and changed the name to peach (recognizing that not everyone's flesh is the same shade). In spite of this, a recent AP story described Michelle Obama’s dress as "a gleaming silver-sequined, flesh-colored gown." The writer - or someone - evidently got the memo and changed "flesh" to "cream" in later versions of the story. Source

Two weeks ago, yellow made the news. No one can justify naming the train route in the Asian community the "Yellow Line" – as was the case in Atlanta, Georgia. Although transit officials claimed that naming it the "yellow line" was part of color-coding the entire transit systems by using primary colors, this was racially insensitive and quite different from the census example. Yellow has never been used as a racial identifier for Asians. It is used as an offensive racial slur and it also carries historical baggage that can’t be ignored. After considerable protest, the route was changed to "Gold. "

A web site included this comment on the Atlanta situation: "It's becoming a sad, sad world when some find names of colors racial and the powers that be bow down to them."
Source

What do you think?

By the way, green is just a color … not a virtue.

There’s More Than Love at the Heart of Red

"Monkey Butt Red" and "Flaming Fuchsia" made the news recently - at least in the automotive industry. These are the names of colors created by Toyota and Dodge for the debut of their elite sports cars. Consider the possibility that these colors and their names were intended to generate a lot of press.

In the spirit of Valentines Day, the colors red and fuchsia (aka magenta, hot pink) generated considerable excitement in other arenas in the past year. Here’s some recent news about these two loving colors:

1. Scientists found that red seems to improve attention to detail while blue sparks creativity.
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2. Marine biologists discovered that a lot of fish in the sea glow a fluorescent red. This is startling news because scientists believed that fish don’t see red very well or not at all because red light does not penetrate below a depth of 30 feet. Why develop a skill that you will never be able to use?
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3. Red is the #1 color in advertising design.
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4. Companies see red over rights to the color magenta.
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5. When 877 members of USA TODAY's CEO panel took an online personality color test, they were three times more likely to favor magenta than the public at large, three times less likely to select red, and 3 times less likely to choose yellow.
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6. India's "pink panties" revolution for freedom from Indian women's sexual prisons begins.
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This Valentine's Day, think about your red. What does the color mean to you? Remember that color is like sex. It's mysterious. It's unknowable. No two people see the same thing. No two people feel the same thing.